Notice & Action Policy

Notice-and-Action, Moderation, and Appeals Policy

Purpose

This policy explains how to report allegedly unlawful content or a violation of the Portal Terms, how the Operator handles restrictions, and how eligible persons may appeal.

What can be reported

Reports may concern:

• copyright, trademark, database-right, trade-secret, or other intellectual-property infringement;
• a set allegedly not created by the uploader;
• personal data, privacy, impersonation, or identity misuse;
• malware, phishing, credentials, secrets, or security threats;
• fraud, deliberately manipulated reports, or materially false metadata;
• unlawful financial promotion, prohibited recommendation, or market-manipulation concern;
• sanctions or country-access concern;
• harassment, threats, hate content, child sexual abuse material, terrorist content, or another unlawful category;
• violation of the Terms even where the reporter does not allege illegality.

How to submit a notice

Use https://setregistry.caplysis.com/en/report or email [email protected] if the form is unavailable. The form must allow the reporter to provide:

1. a sufficiently substantiated explanation of why the content is alleged to be unlawful or contrary to the Terms; 2. the exact URL, set-version identifier, username, file, or other information enabling precise location; 3. the reporter’s name and email address, except where the law permits or requires omission; 4. the country or territorial scope relevant to the alleged illegality; 5. supporting evidence, while avoiding unnecessary sensitive data; 6. a statement confirming the reporter’s good-faith belief that the information is accurate and complete.

For intellectual-property notices, identify the protected right and the basis of authority. For malware or immediate danger, mark the notice as urgent and provide safe indicators rather than executing or redistributing harmful content.

Receipt and prioritisation

Where contact details are available, the Portal sends an electronic receipt without undue delay. Notices are prioritised based on apparent severity, immediacy, legal order, malware risk, exposure of credentials or personal data, and quality of substantiation—not based on the popularity or status of the reporter.

Operational targets, not guaranteed deadlines:

• credible malware, credential exposure, child-safety content, terrorist content, or imminent serious harm: initial containment target within 4 hours;
• ordinary sufficiently substantiated notice: initial review target within 7 calendar days;
• complex ownership, jurisdiction, or evidence dispute: status update where resolution requires longer.

Review and possible measures

The reviewer considers the content, notice, applicable law, territorial scope, Terms, available evidence, uploader response where appropriate, risk of harm, and proportionality. Possible measures include no action, request for clarification, warning label, redaction, report detachment, visibility restriction, download suspension, quarantine, unpublishing, account restriction, temporary network block, preservation, or referral.

Where a restriction is territorial, the Portal should apply the narrowest effective territorial measure where technically and legally appropriate. Serious security content may be globally disabled.

Notice to affected persons and statement of reasons

Where required and legally possible, the uploader or affected user receives a clear, specific statement explaining:

• the restriction and its territorial scope;
• the principal facts and circumstances;
• whether the decision followed a user notice, authority order, automated detection, or own-initiative review;
• the legal provision or Portal rule relied upon;
• whether automated means materially contributed;
• available internal appeal, out-of-court settlement, authority complaint, or judicial options.

The reporter is informed of the outcome where required, subject to privacy, security, and legal limits. We may withhold details where disclosure would compromise an investigation, security measure, legal obligation, or another person’s rights.

Appeals

An eligible affected person may appeal electronically and free of charge. Where Article 20 DSA applies, the appeal may be submitted from the decision date until six months afterward. The appeal should identify the decision and explain why it should be changed, with supporting evidence.

A person with sufficient competence and independence reviews the appeal. The appeal is not decided solely by automated means. Possible outcomes are confirmation, modification, or reversal. The appellant receives a reasoned result.

Appeal form: https://setregistry.caplysis.com/en/appeal Appeal email fallback: [email protected]

Emergency action and authorities

The Portal may act immediately, preserve evidence, and contact competent authorities where it becomes aware of information giving rise to a suspicion of a criminal offence involving a threat to life or safety, or where another reporting duty or lawful order applies. Do not promise confidentiality that would prevent compliance with law.

Repeated misuse

After prior warning where required, the Portal may temporarily suspend processing of notices from persons who frequently submit manifestly unfounded notices and may temporarily suspend users who frequently provide manifestly unlawful content. The decision considers the absolute number, relative proportion, gravity, intent, and surrounding circumstances. It is documented and open to review.

Transparency

The Operator maintains records sufficient to produce legally required transparency reports, including categories and sources of notices, processing times, outcomes, automated moderation, complaints, reversals, authority orders, and active-recipient figures. Published reports use aggregate data and protect personal data, confidential information, and security.